Privacy Policy

 

Schug Winery is sensitive to Internet privacy issues and protecting the privacy of visitors to this Web site. To demonstrate our firm commitment to your privacy, Schug Winery created this statement to describe how we use information that we gather from you.

Personal Information
In general, you can visit Schug Winery on the Web without telling us who you are or revealing any information about yourself. Our Web servers collect the domain names, not the e-mail addresses, of visitors. We compile this information to determine the number of visits, average time spent on the site, pages viewed, etc.
We use that information to determine the effectiveness of our site and to guide future improvements to the site. There are times when we may request information from you, including your name, address and company information. This personal information is used only to respond to a business inquiry or to respond to a request for company literature.

We may contract with third party marketing companies to serve advertisements on our behalf across the Internet. They may collect non-personal information about your visits to our website, and your interaction with our products and services. They may also use non-personal information about your visits to this and other websites to target advertisements for goods and services. These targeted advertisements may appear on other websites that you visit. The anonymous information is collected through the use of technology such as Cookies and Web Beacons, which are industry standard. No Personally Identifiable Information (“PII”) is collected in this process.

You may opt-out of the use of your information for tailored advertising purposes.  To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here*. If you delete your Cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.


Information Security
Schug Winery intends to protect the integrity of your personal identifiable information, and ensure the correct usage of such information. Schug Winery will not sell your personally identifiable information to others, but we may share your information with Sumitomo companies and/or business partners that may better serve your needs. We have implemented appropriate technical and managerial procedures to maintain and safeguard the information we collect online.

Transaction Security

We at Schug Winery understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.

Business Relationships
The Schug Winery Web site contains links to other Web sites. However, Schug Winery is not responsible for the privacy practices or the content of such Web sites.

If you have any further questions, please fill out our contact form.

Shipping Policy

 

States We Ship To
CA, CO, DC, FL, GA, IA, ID, IL, KS, ME, MI, MN, MO, NC, NE, NH, NM, NV, NY, OR, SC, TN, TX, VA, VT, WA, WI, WY.

Standard Ground Shipping
The standard shipping option for all orders is FedEx Ground. Orders will typically arrive 3 - 6 business days after the order leaves the winery.

Express Shipping
FedEx 2-Day is available for an additional shipping charge. During the check out process the exact shipping charge for all deliveries within the Continental U.S. will be posted.

Order Tracking
Please contact 800-966-9365 ext 202 for order tracking information.

Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.

Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made.

Benefits of Using a Commercial Delivery Address
Wine orders require the signature of an adult. We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order.

Returns and Refunds

We strive for the highest level of customer service. If you are ever unhappy with your order or your wine shipment is damaged in transit please call us immediately at 1-800-966-9365 ext 207, or you can email us at shop@schugwinery.com

 

© 2017 Schug Carneros Estate Winery. All rights reserved.